SEARHC facilities on Prince of Wales Island (including the Alicia Roberts Medical Center) are currently experiencing network issues impacting inbound calls. If you would like to schedule an appointment or leave a message, please call 907.463.0400 or email pa-support@searhc.org. We will provide updates as soon as possible.

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Patient Experience

Your concerns are our concerns.

SEARHC ’s Patient Experience Representatives are customer service liaisons for SEARHC patients. Customer experience feedback, compliments and other patient comments are regularly reviewed by the hospital and clinic administration, and by department managers. A summary of responses is provided to the SEARHC Accreditation Governing Body.

Patient Experience Representatives

  • Sherry Patterson

    Director

  • Trevor Plendl

    Manager

  • Janelle Heim

    Supervisor

  • Anna Trudeau

    Representative

  • Chandra Katasse

    Representative

  • Debra Graceland

    Representative

  • Amy McLaughlin

    Representative

  • Ruby McMurren

    Representative

  • Michael Obert

    Representative

  • Bonnie Hamar

    Representative

Complaint and Grievance Information

A copy of our Patient Complaint and Grievance Information is available for review and download.

The Joint Commission

If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact the Joint Commission.