Patient Experience

Your concerns are our concerns.

SEARHC ’s Patient Experience Representatives are customer service liaisons for SEARHC patients. Customer experience feedback, compliments and other patient comments are regularly reviewed by the hospital and clinic administration, and by department managers. A summary of responses is provided to the SEARHC Accreditation Governing Body.

Patient Experience Representatives

Complaint and Grievance Information

A copy of our Patient Complaint and Grievance Information is available for review and download.

The Joint Commission

If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact the Joint Commission.