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Our Patient Experience Representatives

SEARHC’s Patient Experience Representatives are here to address your questions and concerns.  Your comments are important to us.  Emails will be answered during business hours Monday–Friday.  Customer experience feedback and other patient comments are regularly reviewed by the hospital and clinic administration and department managers, and a summary of responses is provided to the SEARHC Accreditation Governing Body.

*Patients with life-threatening symptoms, please call 911 or visit the nearest emergency room immediately.

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Heather Douville

Heather serves patients in Klawock, Craig, Hydaburg, Kasaan, and Thorne Bay.  She is based at the Alicia Roberts Medical Center in Klawock.

Call: 907.755.4983


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Kymberley Miller

Kymberley serves patients in Sitka, Angoon, Kake, Pelican, Petersburg, Wrangell, Yakutat, and Tenakee Springs.  She is based at Mt. Edgecumbe Hospital (S’áxt’ Hít) in Sitka.

Call: 907.966.8860


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Debra Graceland

Debra serves patients in Juneau, Haines, Klukwan, Hoonah, and Skagway.  She is based at the Ethel Lund Medical Center in Juneau.

Call: 907.463.6656


Complaint and Grievance Information

A copy of our Patient Complaint and Grievance Information is available for review and download.


Patient Complaint and Grievance Information

PDF files require Acrobat Reader

The Joint Commission

If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact the Joint Commission.

Learn More

The Joint Commission is the organization that accredits all SEARHC facilities that provide care and service to patients. If you feel your concern about patient safety or quality of care has not been adequately addressed, please use the   online complaint submission form   or write to the below address:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

The Joint Commission will notify us of your concern, and we will respond to the Joint Commission about any required follow-up activities.