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Our Patient Experience Representatives

Your comments are important to us, and SEARHC’s Patient Experience Representatives are here to address your questions and concerns.  To contact a Patient Experience Representative, please call 907.966.8422 or contact the representative in your community directly at the phone number listed below. You can also send an email to patientfeedback@searhc.org. Emails will be answered during business hours Monday–Friday.

SEARHC ’s Patient Experience Representatives are customer service liaisons for SEARHC patients. Customer experience feedback, compliments  and other patient comments are regularly reviewed by the hospital and clinic administration, and by department managers. A summary of responses is provided to the SEARHC Accreditation Governing Body.

*Patients with life-threatening symptoms, please call 911 or visit the nearest emergency room immediately.

Michael Obert

Patient Experience Representative

Bonnie Hamar

Patient Experience Representative

Anna Trudeau

Patient Experience Respresentative

Chandra Katasse

Patient Experience Representative

Ruby McMurren

Patient Experience Representative

Photo of Debra

Debra Graceland

Patient Experience Representative

Amy McLaughlin

Patient Experience Representative

Janelle Heim

Patient Experience Supervisor 

Trevor Plendl

Patient Experience Manager

Sherry Patterson

Patient Experience Director

Complaint and Grievance Information

A copy of our Patient Complaint and Grievance Information is available for review and download.


Patient Complaint and Grievance Information

PDF files require Acrobat Reader

The Joint Commission

If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact the Joint Commission.

Learn More

The Joint Commission is the organization that accredits all SEARHC facilities that provide care and service to patients. If you feel your concern about patient safety or quality of care has not been adequately addressed, please use the   online complaint submission form   or write to the below address:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

The Joint Commission will notify us of your concern, and we will respond to the Joint Commission about any required follow-up activities.