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Our Patient Experience Representatives

Your comments are important to us, and SEARHC’s Patient Experience Representatives are here to address your questions and concerns.  To contact a Patient Experience Representative, please call 907.966.8422 or contact the representative in your community directly at the phone number listed below. You can also send an email to patientfeedback@searhc.org. Emails will be answered during business hours Monday–Friday.

SEARHC ’s Patient Experience Representatives are customer service liaisons for SEARHC patients. Customer experience feedback and other patient comments are regularly reviewed by the hospital and clinic administration, and by department managers. A summary of responses is provided to the SEARHC Accreditation Governing Body.

*Patients with life-threatening symptoms, please call 911 or visit the nearest emergency room immediately.

Ruby McMurren

Ruby serves patients in Wrangell.  She is based at the Wrangell Medical Center.

Call: 907.874.7253

Email:

Kari Mackie

Kari serves patients in Klawock, Craig, Hydaburg, Kasaan and Thorne Bay.  She is based at the Prince of Wales Eye Clinic in Craig.

Call: 907.755.4994

Email:

Amy McLaughlin

Amy serves patients in all SEARHC communities.  She is based at Mt. Edgecumbe Medical Center (S’áxt’ Hít) in Sitka.

Call: 907.966.8860

Email:

Debra Graceland

Debra serves patients in Juneau, Haines, Klukwan, Hoonah, and Skagway.  She is based at the Ethel Lund Medical Center in Juneau.

Call: 907.463.6656

Email:

Janelle Heim

Janelle is the Patient Experience Supervisor, and serves patients in all SEARHC communities.  She is based at Mt. Edgecumbe Medical Center (S’áxt’ Hít) in Sitka.

Call: 907.966.8526

Email:

Sherry Patterson

Sherry serves as the Director of Patient Experience and is based in Juneau.

Call: 907.463.4072

Email:

Complaint and Grievance Information

A copy of our Patient Complaint and Grievance Information is available for review and download.

Download

Patient Complaint and Grievance Information

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The Joint Commission

If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact the Joint Commission.

Learn More

The Joint Commission is the organization that accredits all SEARHC facilities that provide care and service to patients. If you feel your concern about patient safety or quality of care has not been adequately addressed, please use the   online complaint submission form   or write to the below address:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

The Joint Commission will notify us of your concern, and we will respond to the Joint Commission about any required follow-up activities.