Patient Experience
SEARHC ’s Patient Experience Representatives are customer service liaisons for SEARHC patients. Any patient’s constructive feedback, compliments and other comments are regularly reviewed by the hospital and clinic administration as well as by department leaders.
Det Norske Veritas (DNV) Healthcare, USA
If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact DNV.
DNV is the organization that accredits SEARHC’s two Critical Access Hospitals and all outpatient clinics which strive to provide exceptional healthcare while demonstrating accountability and excellence. If you feel your concern about patient safety or quality of care has not been adequately addressed, DNV provides five channels for submitting a hospital complaint.
DNV will notify us of your concern, and we will respond directly to DNV regarding any required follow-up activities.
- Website: Online Complaint Submission Form
- Email: hospitalcomplaint@dnv.com
- Phone: 866.496.9647
- Fax: 281.870.4818
- Mail:
- DNV Healthcare, USA Inc.
- Attn.: Hospital Complaints
- 4435 Aicholtz Road, Suite 900
- Cincinnati, OH 45245
Nominate a Nurse for the DAISY Award
Have you or a loved one experienced extraordinary care from a SEARHC nurse? Recognize their efforts by nominating them for the DAISY Award. Learn more or nominate them today!
