Senior Vice President, Chief of Operations
Leatha Merculieff has over 20 years of healthcare experience where she has successfully managed employees, budgets, special projects, marketing efforts and the customer experience. As SEARHC Senior Vice President and Chief of Operations, Merculieff oversees the operations of ancillary services for the entire Consortium, including Pharmacy, Laboratory, Radiology, Dental, Marketing, and Optometry services.
She began her healthcare career in 2003 as the Public Relations Department Manager for Alaska Native Tribal Health Consortium (ANTHC)/Alaska Native Medical Center (ANMC) where she quickly advanced to become a Hospital Administrative Manager. In this role, Leatha managed public relations and projects for administration as well as provided high-level coordination for the ANMC Joint Operating Board. In 2009, Leatha was promoted to Senior Program Manager where she continued to manage special projects for hospital administration with a strong focus on client priorities and expectations to ensure maximum customer satisfaction.
Drawing from her expertise of working closely with the customer, Leatha assumed the position of Director of Customer Experience in 2010, and on March 2012 was promoted to ANMC/ANTHC’s Vice President of Customer Experience. In this role, she provided leadership direction to multiple departments and developed and implemented strategies that correlated with best practices specific to enhancing the customers’ overall satisfaction. Leatha also was responsible for establishing standards and procedures that complied with regulatory requirements.
In 2015, Leatha became SEARHC Vice President Executive Administration – working collaboratively with executive leadership in continuing to manage the customer/patient experience. As the VP/Executive Administration, she relies on her excellent coalition-building skills to create harmonious relationships with community members, staff, tribal organizations, governmental and external health, wellness and prevention organizations to achieve SEARHC’s strategic goals.
In 2019, Merculieff began serving as Wrangell Medical Center Hospital Administrator in addition to her role as SEARHC Vice President. She worked to lead a seamless transition of hospital services from the City and Borough of Wrangell to SEARHC. Additionally, she introduced an in-house certified nursing assistant (CNA) training program with a goal of 100% local CNA staffing and prioritized consistency in the Long-Term Care staffing model for the benefit of the nursing home residents. Working closely with local and state entities, Merculieff navigated the COVID-19 pandemic to ensure the safe delivery of high-quality healthcare services. She also oversaw the construction of a 45,000 square foot healthcare campus, which includes Emergency Services, Acute Care, Long-Term Care, Primary Care, and ancillary services.
Leatha has a Master of Business Administration from the Alaska Pacific University in Anchorage and a Bachelor of Business Administration from the University of Alaska, Anchorage.