Vice President, Wrangell Medical Center Administrator
Leatha Merculieff has over 20 years of healthcare experience where she has successfully managed employees, budgets, special projects, marketing efforts and the customer experience.
She began her healthcare career in 2003 as the Public Relations Department Manager for Alaska Native Tribal Health Consortium (ANTHC)/Alaska Native Medical Center (ANMC) where she quickly advanced to become a Hospital Administrative Manager. In this role, Leatha managed public relations and projects for administration as well as provided high-level coordination for the ANMC Joint Operating Board. In 2009, Leatha was promoted to Senior Program Manager where she continued to manage special projects for hospital administration with a strong focus on client priorities and expectations to ensure maximum customer satisfaction.
Drawing from her expertise of working closely with the customer, Leatha assumed the position of Director of Customer Experience in 2010, and on March 2012 was promoted to ANMC/ANTHC’s Vice President of Customer Experience. In this role, she provided leadership direction to multiple departments and developed and implemented strategies that correlated with best practices specific to enhancing the customers’ overall satisfaction. Leatha also was responsible for establishing standards and procedures that complied with regulatory requirements.
Since 2000, Leatha has served as SouthEast Regional Health Consortium’s (SEARHC) Vice President Executive Administration where she has worked collaboratively with executive leadership in continuing to manage the customer/patient experience. In this capacity, she also is responsible for community relations, contract health, referrals, patient travel, corporate office operations/administration, business development and planning, the implementation and oversight of the Consortium’s marketing, public relations and corporate communications strategy. As the VP/Executive Administration, she relies on her excellent coalition-building skills to create harmonious relationships with community members, staff, tribal organizations, governmental and external health, wellness and prevention organizations to achieve SEARHC’s strategic goals.
Leatha has a Master of Business Administration from the Alaska Pacific University in Anchorage and a Bachelor of Business Administration from the University of Alaska, Anchorage. She is a member of the American College of Healthcare Executives and the First Alaskans Institute, Native Emerging Leaders Program.
With extensive volunteer experience, Leatha currently serves on the Alaska Chapter March of Dimes Policy Committee and the National March of Dimes, Alaska Native/American Indian Education Committee. She has been a member and fundraiser coordinator for the United Way of Anchorage and is a past board member of the Alaska Health Fair and Alaska Native Basketball Association and past committee member of the American Lung Association, American Heart Association and American Diabetes Association, Alaska Chapter.