Reporting Patient Concerns

Please let your doctor or nurse know if you have any concerns while visiting a SEARHC location. To provide you with the best quality health care, we need to hear your concerns and ideas about how we may better serve you.

If you would like to further communicate any concern, please complete email, write or call us about your concern. You may also pick up a feedback card at the front office of your local clinic.

Our Patient Experience Representatives (PERs)
The PERs are customer service liaisons for SEARHC patients and their medical providers. They listen, track and monitor trends based on customer feedback and recommend changes to improve SEARHC’s performance.

Contact a SEARHC Patient Experience Representative

Your comments are important to us. Emails will be answered during business hours Monday – Friday.

Use this link to send us feedback.

*Patients with life-threatening symptoms, please call 911 or visit the nearest emergency room immediately.

Sitka Based:  
– Serves patients in Sitka, Angoon, Kake, Pelican, Petersburg, Wrangell, Yakutat and Tenakee Springs
Dale Lindstrom
Phone: 966-8860
Email: Dale Lindstrom
Based at Mt. Edgecumbe Hospital (S’áxt’ Hít) in Sitka

Sitka Based:  
– Serves patients in Sitka

Chuck Miller
Email: Chuck Miller
Based at Mt. Edgecumbe Hospital (S’áxt’ Hít) in Sitka

Alex Johnson-Rice
Email: Alex Johnson-Rice
Based at Mt. Edgecumbe Hospital (S’áxt’ Hít) in Sitka

Juneau Based:  
– Serves patients in Juneau, Haines, Klukwan, Hoonah and Skagway
Debra Graceland
Phone: 463-6656
Email: Debra Graceland
Based at the Ethel Lund Medical Center in Juneau

Klawock Based:
Heather Douville
– Serves patients in Klawock, Craig, Hydaburg, Kasaan and Thorne Bay
Phone: 755-4983  
Email: Heather Douville
Based at the Alicia Roberts Medical Center in Klawock

Customer experience feedback and other patient comments are regularly reviewed by the hospital and clinic administration and department managers, and a summary of responses is provided to the SEARHC Accreditation Governing Body.

Complaint and Grievance Information

A copy of our Patient Complaint and Grievance Information is available for review and download.

Patient Complaint and Grievance Information Sheet (PDF 124KB)

PDF files require Acrobat Reader

The Joint Commission
If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact The Joint Commission, which is the organization that accredits all SEARHC facilities that provide care and service to patients. Use the Joint Commission’s online complaint submission form or write to:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

The Joint Commission will notify us about your concern, and we will respond to the Joint Commission about any required follow-up activities.