Reporting Patient Concerns
Please let your doctor or nurse know if you have any concerns while visiting a SEARHC location. To provide you with the best quality health care, we need to hear your concerns and ideas about how we may better serve you.
If you would like to further communicate any concern, please complete a Customer Experience Feedback Form (PDF 138kb) or write or call us about your concern. Our patient advocates can assist you.
The patient advocates are customer service liaisons for SEARHC patients and their medical providers. They listen, track and monitor trends based on customer feedback and recommend changes to improve SEARHC's performance.
PDF files require Acrobat Reader
Contact a Patient Advocate
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Sitka Patient Advocate (TBA)
Phone: 966-8860
Based at S'áxt' Hít Mt. Edgecumbe Hospital in Sitka and serves our patients from Sitka, Angoon, Kake, Pelican, Petersburg, Wrangell, Yakutat and Tenakee Springs. -
Debra Graceland
Phone: 463-6656
debra.graceland@searhc.org
Based at the Ethel Lund Medical Center in Juneau and serves Juneau, Haines, Klukwan, Hoonah and Skagway. -
Cyndi Reeves
Phone: 755-4983. Cell: 965-0040
cynthia.reeves@searhc.org
Based at the Alicia Roberts Medical Center in Klawock and serves Klawock, Craig, Hydaburg, Kasaan and Thorne Bay. -
Anchorage Patient Advocates
Phone: 729-3990.
Based at the Alaska Native Medical Center in Anchorage and serves SEARHC and KANA patients needing care in Anchorage.
Customer experience feedback and other patient comments are regularly reviewed by the hospital and clinic administration and department managers, and a summary of responses is provided to the SEARHC Accreditation Governing Body.
The Joint Commission
If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact The Joint Commission, which is the organization that accredits the SEARHC Mt. Edgecumbe Hospital and Ethel Lund Medical Center. Use the Joint Commission's online complaint submission form or write to:
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The Joint Commission will notify us about your concern and we will respond to the Joint Commission about any required follow-up activities.
