New Anchorage patient advocate hired for KANA, SEARHC

August 10 2011

The Kodiak Area Native Association (KANA) recently hired Pam Goodwin as a shared Anchorage-based patient advocate for KANA and SouthEast Alaska Regional Health Consortium (SEARHC) patients seeking treatment at the Alaska Native Medical Center (ANMC). Her office will be with the ANMC Customer Experience staff, across from the cafeteria, and she will be supervised by KANA. Pam holds a certified nursing assistant (CNA) credential, and has worked in the health care field as a CNA, phlebotomist, certified medical assistant (CMA) for a urological office, receptionist and medical office manager. Her daughter is a nurse case manager at ANMC. In addition to Pam in Anchorage, SEARHC has three other patient advocates based in Southeast Alaska — in Sitka, Juneau and Klawock. The patient advocates serve as customer service liaisons for SEARHC patients and their medical providers. This is a SEARHC Board initiative to help ensure our patients receive the highest quality of care possible. They listen, track and monitor trends based on customer feedback and recommend changes to improve SEARHC’s performance. Here are the names of the four patient advocates, their contact information and which communities they serve:
  • Bryan Whitson (966-8860 office, bryan.whitson@searhc.org) is based at S’áxt’ Hít Mt. Edgecumbe Hospital in Sitka and serves our patients from Sitka, Angoon, Kake, Pelican, Petersburg, Wrangell, Yakutat and Tenakee Springs.
  • Ashley Hunt (463-6656 office, ashley.hunt@searhc.org) is based at the Ethel Lund Medical Center in Juneau and serves Juneau, Haines, Klukwan, Hoonah and Skagway.
  • Cyndi Reeves (755-4983 office, 965-0040 cell, cynthia.reeves@searhc.org) is based at the Alicia Roberts Medical Center in Klawock and serves Klawock, Craig, Hydaburg, Kasaan and Thorne Bay.
  • Pam Goodwin (729-3992 office, 942-5867 cell, pamela.goodwin@kanaweb.org) is based at the Alaska Native Medical Center in Anchorage and serves SEARHC and KANA patients needing care in Anchorage.
In addition to the patient advocates, SEARHC also has a travel coordinator on call 24/7 to help patients who need after-hours help while traveling for a medical appointment. The on-call staff person can help patients find new connections when a plane is diverted by weather, or can help with late-night housing. For assistance, call 1-800-916-8566 (toll-free in Alaska) or 1-907-966-8345 in Sitka, then follow the prompts. To help us better help you, please call as soon as you know your travel schedule has been changed. For patients needing assistance from the Community Resources Program (contract health), such as emergency health care while traveling, contact 1-866-966-8316.