SEARHC works with The Joint Commission to ensuGoldSeal_transparentre that it provides the best health care possible. The Joint Commission periodically inspects SEARHC facilities or programs to make sure we meet or exceed certain standards of care.

 

 

SEARHC Accrediting Organizations

The Joint Commission
All SEARHC facilities participate in the accreditation process.

The Joint Commission Accreditation
A Notice to SEARHC Customers
All SEARHC facilities earned The Joint Commission’s Gold Seal of Approval™ for accreditation in 2013 by demonstrating compliance with The Joint Commission’s national standards for health care quality and safety in ambulatory care organizations. The accreditation award recognizes SEARHC’s dedication to continuous compliance and improvement with The Joint Commission’s regulatory standards.

Purpose of Accreditation Surveys
The Joint Commission conducts unannounced accreditation surveys.

The purpose of these surveys is to evaluate an organization’s compliance with nationally established standards from the Joint Commission. The survey results determine whether, and the conditions under which, the organization is awarded accreditation.

The Joint Commission’s standards deal with organizational quality of care issues and the safety of the environment in which care is provided.

Contacting The Joint Commission
Reporting Complaints to The Joint Commission (PDF Doc 98KB)

Compliance Program

The SEARHC Board of Directors strives to ensure we demonstrate to patients, staff, and the public that we are an honest, ethical, and reputable health care organization. Our compliance program demonstrates our commitment to operating ethically and honestly by establishing guidelines, processes and policies designed to prevent and detect violations; provide education and training; provide guidance and resources to staff; monitor operations and business practices; and assist authorities with their oversight responsibilities.

It is vital that SEARHC conform to the highest ethical standards and follow the laws, regulations, and policies that govern the health care industry. We do this for two reasons: To maintain our national accreditation and certification as a health care provider, and to foster the trust of our patients and stakeholders. Staff is expected to follow policies and procedures, human resources manual, Standards of Conduct, applicable laws and policies, and conduct business and personal activities with the highest level of integrity.

The Compliance Committee encourages the reporting of illegal, inappropriate, or unethical conduct. SEARHC is committed to identifying, correcting and, when applicable, reporting misconduct. Ensuring SEARHC performs in an ethical manner and within legal guidelines at all times is the responsibility of all employees.

If there are any questions concerning our compliance program, please contact the SEARHC Compliance Officer at (907) 364-4466 or at complianceofficer@searhc.org

Compliance Hotline

Calling the Hotline: 1 (866) 891-8800

SEARHC’s Compliance Hotline is a simple way for you to report activities that may involve ethical violations or violations of laws, regulations, policies, billing practices, or other criminal conduct. The Compliance Hotline is a voicemail system that allows you to leave an anonymous message concerning a violation.

You are not required to identify yourself. However, if you leave your name and phone number, the Compliance Officer will be able to contact you if more information is needed.

OTHER WAYS TO REPORT A VIOLATION

  • Call the Compliance Officer at (907) 364-4466
  • Mail a written statement to SEARHC Compliance Officer, 3100 Channel Drive, Ste. 300, Juneau, AK 99801

EXAMPLES OF PROBLEMS YOU CAN REPORT TO THE HOTLINE

  • Patient rights
  • Professional standards of practice
  • Medicare fraud/abuse
  • Fraudulent billing
  • Professional and business ethics
  • Bribes
  • Kickbacks
  • Confidentiality
  • Conflicts of interest